Gentrac Life Biotechnology Pvt Ltd
Last updated: 30 April 2026
1. Who We Are
This website is operated by Gentrac Life Biotechnology Pvt Ltd (“Gentrac Labs”, “we”, “us”, or “our”), a company incorporated in India with its registered office in Noida, Uttar Pradesh. Our website address is https://gentraclabs.com.
We build Norma — a device-agnostic image signal processing normalisation platform for smartphone medical AI diagnostics.
For privacy questions, contact us at: contact@gentraclabs.com
2. What Information We Collect
2.1 Information you give us directly
Contact form: When you submit the contact form on our website, we collect your name, email address, reason for contact, and any message you write. This information is sent to us by email and is used solely to respond to your enquiry.
Newsletter subscription: If you subscribe to our newsletter, we collect your email address. We use this to send you occasional updates about Norma, the smartphone medical AI industry, and Gentrac Labs. We send rarely.
2.2 Information collected automatically
Server logs: Our web hosting provider automatically records standard server log data, including your IP address, browser type, pages visited, and the date and time of your visit. This is standard practice for all web servers and is used for security and technical maintenance only.
Cookies: Our website uses minimal cookies necessary for WordPress to function (session cookies). We do not use advertising cookies, tracking pixels, or behavioural profiling cookies. If you use a caching plugin, a technical cookie may be set to distinguish cached from uncached responses.
Google Fonts: Our website loads fonts from Google Fonts (fonts.googleapis.com). This results in your browser making a request to Google’s servers, which may log your IP address. See Google’s privacy policy at https://policies.google.com/privacy.
2.3 What we do not collect
We do not collect payment information, government identity numbers, medical records, or health information through this website. This website is a corporate information site — it is not a diagnostic product and does not process any medical data.
3. How We Use Your Information
| Purpose | Legal basis |
|---|---|
| Responding to contact form enquiries | Legitimate interest / your consent |
| Sending newsletters you subscribed to | Your consent |
| Maintaining website security and performance | Legitimate interest |
| Complying with legal obligations | Legal obligation |
We do not sell, rent, or trade your personal information to any third party. We do not use your information for automated decision-making or profiling.
4. How Long We Keep Your Information
- Contact form submissions: retained in email correspondence for up to 3 years, then deleted unless we have an ongoing relationship with you.
- Newsletter subscriber emails: retained until you unsubscribe. To unsubscribe, email contact@gentraclabs.com with the subject “Unsubscribe” and we will remove your address within 14 working days.
- Server logs: retained for up to 90 days by our hosting provider, then automatically deleted.
5. Who We Share Your Information With
We share your data with the following categories of service providers only to the extent necessary to operate this website:
- Hostinger International Ltd — web hosting and server infrastructure. Data may be processed in the EU. Hostinger is GDPR-compliant.
- Google LLC — font delivery via Google Fonts. See Google’s privacy policy.
- Third Party Analytics services- Google Analytics
We will disclose your information if required by law, court order, or a competent regulatory authority.
6. International Transfers
Gentrac Labs is based in India. If you are located outside India, please be aware that your information may be transferred to, stored, and processed in India. We take appropriate steps to ensure that any such transfers comply with applicable data protection law.
If you are based in the European Economic Area (EEA) or United Kingdom, we rely on our legitimate interests or your explicit consent as the lawful basis for processing your data, and we take steps to ensure your data is handled in a manner consistent with the GDPR.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data (“right to be forgotten”)
- Object to our processing of your data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a supervisory authority
Indian residents: Your rights are governed by the Digital Personal Data Protection Act, 2023 (DPDP Act). You may contact us at contact@gentraclabs.com to exercise your rights.
EEA/UK residents: You may lodge a complaint with your local data protection authority.
To exercise any of these rights, email contact@gentraclabs.com. We will respond within 30 days.
8. Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
This website is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Links to Other Websites
Our website may contain links to third-party websites (such as LinkedIn). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Material changes will be communicated via a notice on our website. Your continued use of the website after any change constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Query_Privacy at Gentrac Life Biotechnology Pvt Ltd Noida, Uttar Pradesh, India Email: contact@gentraclabs.com
This Privacy Policy was drafted for informational purposes. Gentrac Labs recommends periodic review by a qualified legal professional, particularly as the Digital Personal Data Protection Act 2023 (India) and associated rules are finalised.